You may be able to self-check these first
- Excel import does nothing, or the count is wrong: usually a header row or merged cells — see the list import tutorial.
- Photo names did not become names: the name has to be in the file name (for example
01_Zhang_Wei.jpg); numeric prefixes are stripped automatically. - Someone won twice: the tool deduplicates throughout by default. A duplicate usually means the list was reset mid-event — see no-repeat rules.
- No network, or the projector misbehaves on the night: the tool itself works offline — check the On-site Handbook.
- A feature you would like: choose "Feature request" and send it; the more specific it is, the more likely it gets scheduled.